You can’t sustain profitable sales growth without operating excellence.

You need to continuously:

  • Innovate.
  • Streamline processes.
  • Track your customers’ ever-changing needs.
  • Better yet, track your customers’ customers’ needs.
  • Provide opportunities for your employees to learn and grow.
  • Develop a supply chain that shares your values.

Here are some tools to help you achieve these goals:

Skill Development

UM cover

None of us comes with the complete package.

You may be a strong business developer, but weak in finance. Or strong in production, but clueless when it comes to sales and marketing. You may be a great strategist and lousy implementer. A great innovator, but a poor communicator.

The same is true for your employees. in your and your employees’ backgrounds. You’ll discover ten core concepts that drive every successful business. These concepts span your entire operation including:

  1. Strategy
  2. Marketing
  3. Sales
  4. Customer Service
  5. Pricing
  6. Production
  7. Organizational structure
  8. Work Environment
  9. Finance
  10. Administration

Wouldn’t it be great to have employees who understood how their decisions impact other areas of the operation. Imagine how much more profitable your company could be if you and your team weren’t spending so much time fixing problems.

320 pages – $27.95 plus tax

Continuous improvement


Don’t let the ugly cover fool you, my clients have gotten amazing results using this system.

A client, within a month, cut her billing cycle from 3 weeks to 2 days.

Another client said that, within 2 hours each week, he learned more about what was going on in his business than he used to learn in a whole week.

Another client improved his gross margin from 24.8% to 41% by streamlining processes.

Using this system my staff and I cut 16,000 hours out of 40,000-hour annual budget while improving morale and producing more than ever before.

Some of the things you’ll gain from the Making the EXCEPTIONAL Normal system are:

  • Improved production from your existing workforce.
  • Better morale.
  • Increased employee confidence which spawns more aggressive goals.
  • Lower turnover rates
  • Quicker identification of your customers’ changing needs.
  • Quicker elimination of system inefficiencies.
  • The ability to avoid organizational bloat.
  • The envy of your competitors.
113 pages – $11.95 plus tax

If you want to enjoy the profits that a more knowledgeable, productive workforce can generate,
give Dale a call at 314-707-3771. Together we’ll generate the profits you deserve.